Renewing a Free Bus Pass
Renewing your free bus pass
Renewals can be made up to six weeks before your pass expires.
For those renewing their bus pass the online form will ask you for your current bus pass number (no spaces). This can be found on the front of your current pass. If you don’t have, or cannot find, your current bus pass number then please call 0345 045 1367 and they will be able to assist you with your renewal application
It is the passholder’s responsibility to ensure that they apply to renew their pass in good time. If your bus pass is due to expire or has already expired, then you are able to renew using the link below. You should receive your new pass within four weeks.
Please note that if your bus pass expired over 12 months ago you will need to complete a new application using the link below.
Supporting documents and photograph for your application
Those renewing their pass will need to:
- supply an email address, as we will use this to communicate with you concerning your application
- provide a National Insurance Number if you have been issued with one
- upload a passport sized photograph. You may use a scanned copy or an existing digital photograph.
- Alternatively take a photo using a smartphone or tablet
What if I have moved recently?
Those who are renewing their pass may need to upload electronic proof of address if you have moved recently.
What if I have applied under the disability criteria?
If you are renewing your pass and meet the disability criteria then you may need to upload a scanned copy or photograph of your eligibility documents.
Photo guidance for your pass
Please see the photo guidance for your photograph. This is important as it will be used to print your pass. Your application may be delayed if your photograph is not suitable.
If you are eligible for a free pass and have submitted a suitable photograph and relevant documents, you will receive your pass within 28 days.
If you are unable to scan and upload your proof documents and/or photograph, you can still complete your application on-line using this form and send the photocopies of proof documents and original photos by post to:
Concessionary Fares Team
Cambridgeshire County council
PO Box 761
If you have any problems using the online form, please telephone 0345 045 1367.
If your issuing office is not Peterborough or Cambridgeshire you should contact the local authority responsible for issuing passes to your home address.”
Getting help with your application
For those residents in Cambridgeshire and Peterborough, who would like help renewing and getting a bus pass, assisted application is now available again subject to Covid -19 safe guidelines.
Please ask at your local library as you may need to make an appointment or call 0345 045 5225.
We take protection of your data extremely seriously. We regularly review our data protection policy, which can be viewed here.